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Launched in 2012 by two stanford professors, andrew ng and daphne koller, coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Learn the tactics and practices top customer success managers use to reduce churn, increase user adoption, drive expansion and deliver more renewals in one of our intensive customer. You are a trusted advisor, forging deep relationships with. Discover the top 9 customer success certifications in 2025 to enhance your skills and career in customer engagement and retention.

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